Customer Service Practitioner (Level 2)


The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. You will demonstrate excellent customer service skills and behaviours as well as

product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and may include; face-to-face, telephone, post, email, text and social media.

Topics you will cover include:

  • Presenting a positive first impression
  • Understanding the customer journey
  • Interpersonal skills including communication
  • Product and service knowledge
  • Influencing skills
  • Dealing with customer conflict and challenge
  • Teamworking


Start dates flexible throughout the year and there will be a mix of classroom and workplace learning