Retail Team Leader (Level 3)


Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Added value - an ILM L3 Diploma in Leadership and Management will be included with this programme

Topics you will cover include:

  • Retail principles and practices including brand standards, competition, customer service and feedback and sales and marketing
  • Business principles and practices including product knowledge, resource management, revenue and unique selling points
  • Merchandising - including retail calendar, local needs, stock control and management
  • Leadership and management techniques such as decision-making, taking responsibility, coaching and supporting staff, managing conflict, communication skills and team dynamics
  • Health and safety practices, standards and legislation within a retail environment


Start dates flexible throughout the year and there will be a mix of classroom and workplace learning
  • Duration and Cost

    • 12 months Funding Band 7£5000

  • Pre-requisites

    • If not already achieved, then a level 2 in English and Maths will be required prior to end point assessment​

  • Qualification

    • Added Value: An ILM Level 3 Diploma in Leadership and Management is included with this programme

  • End Point Assessment (EPA)

    • Multiple choice test, retail business project, professional discussion supported by a portfolio

      For full details - End Point Assessment