ILM Certificate in Service Improvement


The ILM Certificate in Service Improvement is designed for experienced or new department heads and project heads or other middle managers in organisations adopting lean methodologies or looking for ways to improve performance and efficiency. You will learn to lead significant service improvements using lean methods.

The benefits of this qualification:

  • An understanding of lean production methods to maximise value to customers and minimise waste
  • Support a culture of continuous improvement in your organisation
  • Transfer of skills to the workplace through the implementation of a service improvement project
  • Typical units you will cover include:
  • Analyse and evaluate lean production and improvement methods
  • Create a project proposal using lean methods to improve a service in your organisation
  • Implement the service improvement project, with appropriate controls
  • Evaluate and report on the success of the project
  • Each component of DMAIC (Green Belt)


Dates and Venue
  • Duration and Cost

    • Certificate£1895 + VAT

      This course is delivered entirely by distance learning

  • Assessment

    • Delegates will be assessed by the completion of a written assignment describing their improvement project.

  • Pre-requisites

    • There are no pre-requisites for this course but you will be expected to complete an improvement project in a work environment in order to achieve the qualification.

  • Different dates and venues

    • If you cant see a suitable date, please register your interest and we’ll let you know as soon as new dates and locations are added.

  • Group bookings or delivery in-house

    • Please contact us for more information on discounts for group bookings or delivery within your own organisation.