ILM 5 Service Improvement/Lean Six Sigma


The Level 5 Certificate in Service Improvement is designed for experienced or new department heads and project heads or other middle managers in organisations adopting lean methodologies or looking for ways to improve performance and efficiency. You will learn to lead significant service improvements using lean methods.

The benefits of this qualification:

  • An understanding of lean production methods to maximise value to customers and minimise waste
  • Support a culture of continuous improvement in your organisation
  • Transfer of skills to the workplace through the implementation of a service improvement project

Typical units you will cover include:

  • Analyse and evaluate lean production and improvement methods
  • Create a project proposal using lean methods to improve a service in your organisation
  • Implement the service improvement project, with appropriate controls
  • Evaluate and report on the success of the project


Dates and Venue
21st – 22nd March 2018 - RAF Cranwell Learning Centre
16th - 17th May 2018 - RAF Coningsby Learning Centre
  • Duration and Cost

    • 2 days + learning sets£1195

  • Assessment

    • Delegates will be assessed by the completion of a written assignment comparing service improvement methods and a report on a service improvement project completed.

  • Pre-requisites

    • There are no pre-requisites for this course