Service Innovation Leader (Service Designer)
Develop and design new service propositions to meet the needs
24 months
£15,000
Artificial Intelligence (AI) and Automation Practitioners interact with internal stakeholders across a variety of teams such as operations, service delivery, customer support, or finance, depending on the organisation.
This apprenticeship is suited to individuals responsible for identifying opportunities to improve workflow efficiency and productivity using a range of digital tools, by analysing current systems and processes and making recommendations utilising low-or no-code solutions including AI-driven automations. They will support with user adoption, facilitating the responsible, safe and ethical use of AI, automation and digital solutions, ensuring they align with organisational policies and user needs.
Cohorts start in February, April, July, September and November. Blended delivery with live webinars, on-line learning and distance learning resources.
Cohorts start in February, April, July, September and November. Blended delivery with live webinars, on-line learning and distance learning resources.
Learners will have access to RHG’s GROW Academy.
Learners will have access to RHG’s GROW Academy.
L5 Data Engineer L6 Improvement Leader L7 Artificial Intelligence (AI) Data Specialist
L5 Data Engineer L6 Improvement Leader L7 Artificial Intelligence (AI) Data Specialist
Evaluate available AI, automation tools and platforms.
Identify opportunities for automation to drive operational improvement and cost savings.
Facilitate and support with the design and delivery of workshops and solution design sessions.
Ensure personal compliance and support stakeholders with digital ethics, security, and privacy including governance, auditing, explainability, and documentation of decision-making.
Measure and report on productivity, efficiency and value improvement savings. Configure and adapt low-or no-code tools to solve problems and drive efficiencies.
Apply AI automation solutions to add value. For example, chatbots, summarisation, and automation platforms such as cloud SaaS and PaaS services.
Provide training and or user guides for adopted tools, adapting content and format to audience needs to help support teams with change management and adoption activities.
Artificial Intelligence (AI) and Automation Practitioners are found in a wide range of sectors and organisations that rely on digital tools, online systems, and data-driven processes to operate efficiently. As an AI and Automation Practitioner you will support improvement wherever digital workflows exist and will typically be embedded in operational teams, working in digital support roles, or in change delivery functions.
Your key roles include enhancing productivity, streamlining processes, and supporting continuous improvement through the safe and responsible use of automation, integration, and AI tools. You will play a key role in unlocking time and cost savings supporting organisations to realise the potential for AI, automation and digital solutions to improve efficiency, accuracy or productivity.
While Artificial Intelligence (AI) and Automation Practitioners are not expected to lead teams, they are responsible for taking ownership of specific projects or tasks that deliver tangible operational value.
In Learning: 18 months
Max Funding: £18,000
Apprentices under the age of 19 at the start of their apprenticeship will need to have achieved a level 2 in English and maths prior to EPA.
Access to RHG’s GROW Academy.
The mandatory assessment is a project. One other assessment method must be chosen from:
Presentation
Simulated task
Professional discussion
Portfolio
Apprentices may be assessed at any appropriate point during their apprenticeship programme.
- Courtney Brown
Develop and design new service propositions to meet the needs
24 months
£15,000
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