Service Innovation Lead (Service Designer)
Develop and design new service propositions.
24 months
£15,000
As an Associate Management Consultant, you will help organisations improve performance, solve complex challenges, and deliver meaningful business change. Working across a range of sectors, you will analyse data, conduct research, generate insights, and develop evidence-based recommendations that create measurable value. You will support transformation projects, engage stakeholders, and contribute to decision-making that drives efficiency, innovation, and growth. By collaborating with experienced consultants and senior leaders, you will help organisations manage risk, improve processes, and achieve strategic objectives. Using digital and AI-enabled tools, you will identify opportunities for improvement and deliver lasting impact for clients and their stakeholders.
Cohorts start in February, April, July, September and November. Blended delivery with live webinars, on-line learning and distance learning resources.
Cohorts start in February, April, July, September and November. Blended delivery with live webinars, on-line learning and distance learning resources.
Learners will also have access to RHG’s GROW Academy.
Learners will also have access to RHG’s GROW Academy.
Level 4 AI and Automation Practitioner Level 5 Coaching and Mentoring Level 6 Service Innovation Lead
Level 4 AI and Automation Practitioner Level 5 Coaching and Mentoring Level 6 Service Innovation Lead
Business Research & Data Analysis – Learn how to gather, analyse and interpret data to identify organisational challenges and opportunities.
Strategic Problem Solving – Develop evidence-based recommendations that support business growth, efficiency and transformation.
Stakeholder Engagement & Consulting Skills – Build professional relationships and learn techniques for influencing, collaborating and managing expectations.
Business Cases & Financial Awareness – Understand cost-benefit analysis, ROI, financial statements and performance measures that inform decisions.
Project Management Fundamentals – Plan activities, manage risks, monitor progress and contribute to successful project delivery.
Change Management & Organisational Development – Explore how organisations implement change and respond to digital, regulatory and sustainability drivers.
Communication, Presenting & Facilitation – Create impactful reports, deliver professional presentations and facilitate productive workshops.
Digital Consulting & AI Tools – Use collaborative technologies and AI-enabled tools to support research, analysis and solution development.
As an Associate Management Consultant, you will help organisations solve complex business challenges, improve performance, and shape the future of how they operate. Management consultants work across public, private, and not-for-profit sectors to drive sustainable growth, deliver digital transformation initiatives, and support strategic business change.
As an apprentice, you’ll gain hands-on experience delivering consultancy projects across industries including financial services, healthcare, technology, and the public sector. You will develop in-demand consulting skills through business research, data analysis, insight generation, and the development of practical, evidence-based solutions that create value for clients.
Working alongside experienced consultants, senior leaders, and subject matter experts, you will contribute to project delivery, stakeholder engagement, business presentations, report writing, and project planning activities. You will develop skills in risk management, project coordination, progress tracking, and communicating recommendations that support informed business decisions.
This dynamic and collaborative role requires curiosity, adaptability, and strong problem-solving capabilities. You will also gain experience using digital collaboration platforms, business intelligence tools, and AI-enabled technologies to improve efficiency, enhance decision-making, and identify new opportunities for organisational improvement.
As your career progresses, you will have opportunities to specialise in organisational development, workforce planning, process improvement, operational consulting, business transformation, or strategic advisory services. This apprenticeship provides the knowledge, skills, and real-world consulting experience needed to build a successful management consulting career while delivering measurable impact for organisations and their stakeholders.
In Learning: 18 months
Max Funding: £9,000
Apprentices under the age of 19 at the start of their apprenticeship will need to have achieved a level 2 in English and maths prior to EPA.
This standard partially aligns with the following professional recognition:
Chartered Management Institute (CMI) for Chartered Management Consultant (ChMC) Status
Apprenticeship Assessment
You will complete a professional discussion and at least one additional assessment method from the following list to ensure the assessment outcomes are met in full:
Presentation
Simulated task
Project
Portfolio
- Courtney Brown
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