ILM Level 5 Certificate in Service Improvement

This qualification is for experienced or new department heads, project leads or other middle managers, in organisations adopting lean methodologies or looking for ways to improve performance and efficiency, and remove waste.

Learners will learn the knowledge, skills and behaviours required to lead significant service improvement projects using lean methods.

The benefits of this qualification:

• Analyse and evaluate lean production and improvement methods
• Create a project proposal using lean methods to improve a service in
• your organisation
• Implement the service improvement project, with appropriate controls
• Evaluate and report on the success of the project.
• Develop an advanced understanding of lean production methods to maximise
• value to customers and minimise waste
• Learn how to embed a culture of continuous improvement in your organisation